Support and Service
Our comprehensive support and service is designed to meet the diverse needs of all our clients, providing nationwide support to ensure seamless operations across the country.
We offer:
- Onsite Support: Our expert technicians will come directly to your location to assist with installation, troubleshooting, routine maintenance, and any other issues, minimising downtime and maximising productivity.
- Workshop Repairs: If onsite repairs aren't feasible, we'll quickly transport your equipment to our fully equipped workshop for expert diagnosis and repair.
- Telephone & Remote Support: Our knowledgeable support team is available by phone and remote access to quickly troubleshoot issues and provide expert guidance, minimising disruption and maximising efficiency.
- Comprehensive Warranty Support: We stand behind the quality of our scanning equipment with comprehensive warranties that cover parts and labor, ensuring peace of mind and protection against unexpected repair costs.
- Preventative Maintenance: We offer proactive maintenance programs to keep your equipment running at peak performance, identifying and addressing potential issues before they cause costly downtime.
- Customizable Service Contracts with Response Time Options: We understand that every client has unique needs. That's why we offer flexible service contracts that can be tailored to your specific requirements, including options for 4-hour or 8-hour response times, ensuring you receive the level of support and maintenance that best suits your operations.
- Trade Customer Support: We understand that not all businesses have their own hardware service capabilities. That's why we offer comprehensive support services to trade customers, including onsite and workshop repairs, as well as access to our expert technical team for troubleshooting and guidance.
Our dedicated team is committed to delivering prompt and professional service, ensuring your scanning processes remain efficient and reliable. No matter what your specific needs may be, we're here to help you maximise the performance and longevity of your scanning equipment.
01-8612292 support@digitalimagingservices.ie
